Shipping policy

Shipping Policy

Effective Date: July 4, 2026

At Healthistan, we are committed to delivering your health and wellness products safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a confirmation message with your shipment details (if applicable).

Delivery Time

We deliver orders across Pakistan.

  • Estimated Delivery Time: 3–7 business days

  • Delivery times may vary depending on your city, weather conditions, public holidays, or courier service availability.

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers such as Free Shipping will be clearly mentioned on our website or during special campaigns.

Order Tracking

If tracking is available for your shipment, you will receive the tracking details once your order has been dispatched, allowing you to monitor its delivery status.

Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or failure to answer courier calls, additional delivery charges may apply for re-shipment.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your package. Kindly provide your order number along with clear photos of the package and product so we can resolve the issue as quickly as possible.

Service Areas

Healthistan currently ships to customers throughout Pakistan.

Contact Information

Healthistan

Location: Faisal Town, Islamabad, Pakistan

For any shipping-related questions or assistance, please contact our customer support team. We are always happy to help and ensure your shopping experience is smooth and reliable.

Thank you for shopping with Healthistan!